| CERTIFICATE IV IN BUSINESS (FRONTLINE
MANAGEMENT)
The units of competence which form the BSB41004: Certificate
IV in Business (Frontline Management) can be broken into two
parts – the Specialist Units and the Elective Units.
Specialist Units
BSBCMN402A: Develop Work Priorities
BSBFLM412A: Promote Team Effectiveness
BSBFLM403B: Implement Effective Workplace Relationships
BSBFLM405B: Implement Operational Plans
BSBCMN411A: Monitor a Safe Work Environment
Elective Stream Units
BSBFLM406B: Implement Workplace Information Systems
BSBFLM409B: Implement Continuous Improvement
BSBCMN404A: Develop Teams and Individuals
BSBCMN410A: Coordinate Implementation of Customer Service Strategies
BSBCMN412A: Promote Innovation and Change
BSBCMN413A: Implement and Monitor Environmental Policies
BSBCMN416A: Identify Risk and Apply Risk Management Processes
BSBCMN419A: Manage Projects
BSBEBUS403A: Communicate Electronically
BSBEBUS409A: Lead and Facilitate e-staff
To acquire the Cert IV qualification, certain units need to
be completed as follows:
5 Specialist units and 3 Elective units = BSB41004 Certificate
IV in Business (FLM)
NB: These units can be completed as stand alone units. Upon
successful completion of a unit, learners are issued with a
Statement of Attainment in partial completion of BSB41004.
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