Responsible Service of Alcohol Initiative (RSoA) feedback summaries:
What did you like most about the program?

"It was education but MJ made it very enjoyable."

"Having MJ as a lecturer – very funny."

"Funny, exciting very informative involved everyone."

"MJ involving us in the role play exercise."

"That MJ used humour in her presentation. I thought she was AMAZING because she was able to make me listen and learn by using humour."

"Well presented."

"Funny, keep up the good work."

"Learning about drink spiking."

"Interactive nature for Q & A throughout the talk, relaxed."

"Very informative in all areas."

"Well explained and very enjoyable."

"MJ’s personality."

"Clear info and fun too."

"Humor, information on all aspects; realistic role-playing."

"Light hearted approach to serious and potentially quite ‘dry’ subject. Encouraged understanding."

"Presented relevant information that was straight to the point (with a bit of a laugh along the way)"

"The explanatory talks from MJ were helpful and the language used wasn’t like a textbook. Very easy to understand."

"Very informative; learnt a lot. It’s not boring, it’s interesting."

"Brilliant presentation of the subject. Didn’t stop laughing and can recall the important facts with the reason why I laughed at them! Great visual display too."
"The use or way the knowledge was put across. The manner in which MJ put out the information was great."

"The realistic approach to understanding my responsibility. Interest level stayed high throughout."

"MJ; very enthusiastic and entertaining!"

"Entertaining speaker (MJ)."

Was there a segment/topic which you think will be particularly relevant to your job role?

"Serving Alcohol to underages in the restaurant."

"Learning about RSoA and how to handle it."

"Role playing serving decisions."

"Dealing with drunk disorderly patrons."

"Drink spiking, weird behaviour."

"Everything - This whole section RSoA."

"It was all relevant."

"Yes, how to deal with drunks eg refusing service, getting drunks not to drive etc."

"‘Tis and Teeth’ ie refusing in an effective way."

"How to refuse service without causing a scene."

"Dealing with intoxicated patrons/role plays and dealing with underages."

"Found that all of the session has been relevant to the bar and table service."

"The hands segment with how to deal with drunken patrons."

"All but particularly dealing with drunks, underage and drink spiking."

"All was relevant to the job role."

"Underage intoxicated drinking."

Acceptable and Unacceptable Behaviour Initiative:
What did you like most about the program?

"That it was straight forward and included all relevant situations that happen in the workplace."

"Having the opportunity to learn a bit more about the workplace I work at."

"The scenario sheet where an actual situation was used and questions followed also the clear slides displayed on the wall."

"Direct were told what is and is not acceptable."

"Very Informative."

"Lots of info."

"Group discussion of relevant topics."

"Showed all aspects of this topic."

"The case study discussions."

"Well presented, speaker was confident, friendly and accessible, easy to interact with."

"The content was put forward in a friendly informative manner."

"Receiving any new info is always good."

"Well explained, precise and to the point."

"It’s all pretty straight forward and simple."

"Had a lot of good pointers as to what is acceptable and what may cause upset amongst the staff. Good use of case studies; made it easier to relate to situations and picture the ‘realness’ of the problem."

"It covered all the dos and don’ts very well."

"The information was informative and was good to find out what to do in certain circumstances."

"Just clarifying some points with in the guidelines."

"Straight to the point."

"Info about the workplace."

Was there a segment/topic which you think will be particularly relevant to your job role?

"The bit about whether or not a customer would come back because being a waitress, the first think people notice is your service."

"Harassment in all forms are unacceptable in my job role."

"Yes the topic about joke making is very relevant."

"Everything in how to deal with people."

"All of it - Everything I learned - All was appropriate."

"Most of the session."

"Harassment, code of conduct."

"What is acceptable and unacceptable when it comes to comments and touching brushing past each other behind the bar."

"The whole section had great."

"All of it."

"Code of conduct, bar behaviour ie touching etc."

"As a supervisor I believe it to be extremely important that I am aware of all aspects of EEO."

"All is very relevant."

"The sections on harassment and discrimination were very beneficial and good to know."

Occupational Health and Safety Initiative:
What did you like most about the program?

"MJ’s sense of humour"

"What I liked most about the program was that the presenter knew a lot about the program Having the knowledge passed on was interesting and helpful."

"All of it, it was amazing."

"Well presented."

"Details of actions, precautions to take."

"The content was very well explained and provided me with all information about OHS"

"Got through information quickly but still in depth and with a touch of humour, didn’t go off on tangents or repeat info unnecessarily."

"Realisation that situations like bomb threats and hold ups are a very realistic problem and do occur in the industry."

"MJ’s enthusiasm for the subject and the way she got most of the participants involved."

"Presentation; funny, interesting as possible."

"All good."

"All of it."

"The good explanation from MJ."

"The information regarding lifting and chemicals."

"Good base for OH & S knowledge."

"MJ’s delivery."

"Entertaining and reassuring about security and procedures."

Was there a segment/topic which you think will be particularly relevant to your job role?

"Role-playing."

"Yes – our rights and responsibilities"

"Practically all that was presented I will be able to use within my job. Learning about the topics and responsibilities of other people’s roles."

"Everything."

"Bomb threats."

"Hold up instructions."

"The lifting information, safe handling of everything."

"Prevention of accidents."

"The one on standard for the use of chemicals and materials in the workplace."

"No, hopefully not."

"All of it. Particularly presentation hygiene, cleaning products and safety essentials."

"As previous segments all is relevant."

"Security and procedures."

"All will be relevant at one time or another."

Goto ... [Cert IV Feedbacks] [Responsible Service of Alcohol Feedbacks]